FAQs

Q: Can you use your hands with the mitt coat or do you need to take the entire coat off first?

A: Yes! There is a flap that can be flipped over to be hands free, or to use the mittens. If you want to hide the thumb, you can easily tuck it into the flap when mittens are not in use.

 

Q: How warm is the children's coat?

A: While we don’t have an official temperature rating yet (we’re working on it!), our jackets are designed to withstand harsh winter conditions. They’ve been tested in Minnesota’s frigid -40°F wind chills and keep kids warm and comfortable even after hours of outdoor play in below-freezing temperatures. Plus, the built-in mittens are crafted to keep hands warm and dry, even during subzero weather!

 

Q: What's the difference between the Clearance Version 1.0 and the Version 2.0 coats?

A: The two main differences are the zipper and the fit. The Version 2.0 has an updated, YKK zipper, which are one of the highest quality zippers on the market. The Version 2.0 also has a better fit for multiple of the sizes: XS (shorter sleeves), L (longer and wider for a better fit). 

 

Q: What if I bought a Clearance Version 1.0 and have had zipper issues?

A: Email us at hello@arcticwaveco.com. We are happy to work with you to find a solution!

 

Q: How are your coats sensory friendly?

A: The interior of each coat is lined with soft polar fleece, and the attached mittens are lined with seamless fleece materials for added warmth. The coats are not bulky, allowing for more room to play and be flexible with. The upgraded zippers are wide tooth, making it easier to zip up and down. 

 

Q: How do you wash your jacket?

A: Gentle cycle, cold water. Dry on low heat.

 

Q: Can you make a version of this coat for us parents too?

A: Yes! The women's mitt coat is now available! We do not have a men's version yet, but we have had several requests for it so we may have it in the future. 

 

Q: What sizes do you have and will you ever expand on that?

A: Currently we have XXS (size 4) - Large (size 10/12) in our black coat and XS (size 5) - Large (Size 10/12) in our blue and pink coats. We have women's coats that are available in XS - XL.

We are working on samples for smaller sizes (3T) currently so hope to have 3T - Large for winter 2025/2026.

 

Q: How do you ship to Canada?

A: We try to only ship via USPS out of the United States. We have done UPS (especially during the Canada Post strike) and there have been high brokerage fees when crossing the border so we try to avoid UPS when possible to save you money!

 

Q: Do you ship anywhere else internationally? 

A: Unfortunately, not at this point, but we hope to in the near future! Do you have a specific request? Please email us at hello@arcticwaveco.com and we can see if we can figure something out!

 

Q: Do you accept returns or exchanges?

A: Yes! We have a full page of information on this for you to read about, but short answer is yes. If you don't love your coat, simply reach out to us at hello@arcticwaveco.com and we'll make it right for you.

 

Any other questions? Email us at hello@arcticwaveco.com and we'd be happy to help you!